Camp Policies for All Programs

You will sign an electronic signature at the time of registration regarding abiding by these policies.

CONFIDENTIALITY: Unless given permission from the Monkey Business Camp office, sharing or use of camp documents, or information posted on camp website is not allowed, it is copyrighted information. Monkey Business Camp does not want intellectual property shared without thought and care.

COMMUNICATIONS: E-mail is one means that we communicate with you.   Please check your provider’s spam protection to ensure that office@monkeybusinesscamp.com is a safe address.  For gmail accounts (and other providers), adding our e-mail address in “contacts” will do the trick.

CONFIRMATION PROCESS, TAX I.D INFO & RECEIPTS:
You will receive an automatic confirmation e-mail upon completion of your registration. Please make sure your confirmation matches with your records and that you have signed up for the correct camp(s), as we cannot refund for errors in planning. If you do not receive a confirmation, please log into your account to review details and ensure that your registration is complete.  Please contact our office if you need help. You can log in to your account at any time to view enrollment dates, charges, and payments and print receipts for taxes or reimbursement. Go to “account summary” which lists name of our business, tax i.d info, camp dates, hours, and payments.

CANCELLATION/TRANSFER/REFUND POLICY:

• School Break Camps (Thanksgiving, Winter, February, Spring):
  • Cancel at least 6 weeks before camp session start: refund after 20% cancellation fee
  • Cancel less than 6 weeks before camp session start: refund after 20% cancellation fee ONLY if we can fill the space
  • Transfer at least 6 weeks before camp session start: transfer credit to any future camp after a $75/session transfer fee
  • Transfer less than 6 weeks before camp session start: transfer credit to any future camp after $75/session transfer fee ONLY if we can fill the space
• Summer Camps:
  • Cancel by end of day May 8th: refund after 20% cancellation fee
  • Cancel after May 8th: refund after 20% cancellation fee ONLY if we can fill the space
  • Transfer by end of day May 8th: transfer credit to any future camp after a $75/session transfer fee
  • Transfer after May 8th: transfer credit to any future camp after $75/session transfer fee ONLY if we can fill the space
• Other Important Details for both School Breaks and Summer Cancellations/Transfers/Refunds:
  • For absences of three days or longer due to illness, with a doctor’s note submitted within two weeks, 75% of fees will be transferred to a future camp.  No refunds possible. As an alternative, we may offer make-up days if there is room later in the season.  The sooner you contact us to let us know your child will be out, the easier it is on us to be able to find a replacement for some of the time, thank you.
  • No refunds once camp has begun.
  • Fees for cancellation and transfers are based on full price of camp (minus any financial aid) and are not pro-rated for those with ongoing installment plans.
  • Cancellations and transfers are for the full session of camp only, not partial days or weeks.
  • Deposits made for advance registration access (when offered) are non-refundable and can only be transferred.
  • Covid/pandemic specific details: If we cannot complete a camp for pandemic reasons, there will be no refund for unused camp days, but we will offer some virtual programming. If camp needs to close for any other reason for more than this, including before camp starts, we will transfer 90% of fees toward future program OR, by request, refund 65% of fees. If camp has started, the transfer credit or refund will only apply for unused days due to closure.
  • For dismissals due to behavioral issues, no refunds for unused days.
  • Cancellations by our office get triggered a month before camp, and if we have not received replies from you about payment issues. In those cases, the regular policy regarding refunds applies.
  • If we need to cancel a program due to low enrollment, you will receive option to transfer to another program or get full refund.
  • In the case of a natural disaster, poor air quality, rain, fire, or other occurrence that affects ability to hold camp at the specific locations noted in communications, we will either work to find alternate locations or offer some virtual programming, depending on the circumstance, and not offer any refunds or transfers.

COVID PREVENTION PROTOCOLS/POLICY:

The Covid pandemic has created a dynamic process regarding our prevention protocols and policies.  We are using our 24 years of general camp experience as well as Covid specific experience running “in person” camp for 39 weeks over the past 3 years. Please, understand that information listed below is fluid, but will be guided by regular contact with public health protocols and our experiences at camp.  Sometimes guidelines become stricter or looser. Check back here for updates.

Protocols:

• Limit Your Exposures: This is helpful to be more cautious during camp, so kids are less likely to miss time. Consider wearing masks while traveling or in public places with a lot of people.
• Handwashing-before and after eating. If you remind your kids that if they do this well, they are less likely to get sick and miss camp.
• Masking-OPTIONAL, unless exposed/close contact (spent 15 minutes over 24 hour period inside whether masked or not in two days before positive test to a person who tests positive for Covid). Exposure day is considered day 0. For example, if a parent of a camper tests positive, the camper usually would be considered a close contact, unless the parent was out of town.  They can still attend camp, but will need to mask for 10 days (there is still some lack of clarity regarding testing out of this requirement, so it might be possible, like if your child was Covid positive, for them to test out of masking, if negative tests, starting on Day 6, Day 0 being the day exposed to Covid. It is important, though, to test and track for symptoms, during the time after exposure. If you are against any kind of masking, we cannot guarantee that it will be continue to be optional, but it is our hope. Details could change during a camp program.
• If your child seems ill, and they might be contagious, please have them stay home from camp. This is for general illness, too, not just Covid.
• Covid Testing: These are the latest recommendations for WHEN TO TEST. Please test if child feels sick or has one of the exposures listed in the link.  You can get more if you need to test during camp and have run out of tests.
  • If Covid symptoms are present, which is a long list, text your child’s negative covid test result to return to camp and okay to come without a response. But, please also make sure your child has improving symptoms without needing medications, and fever-free for at least 24 hours. If test negative with an antigen test, we recommend testing again in 24-48 hours. We have a pack of 2 tests/child to hand out to each family, free of charge, that were provided to us by the state.
• Encouragement from us to get vaccinations and BOOSTERS if your child has not yet received! These work and give your children and others in their group an extra layer of protection.

If your child tests positive for COVID:

• Text the thread and follow isolation instructions.
• They may return to camp on Day 6 (day 0 being first day tested positive),  as long as symptoms improving and fever free for 24 hours without fever-reducing medicine. They will need to wear a mask through day 10, unless they have negative tests on two consecutive days. 

MONKEY BUSINESS CAMP GENERAL ILLNESS PREVENTION:

If your child is not feeling well, they could also be contagious with a cold or flu, so please keep them home until symptoms have improved significantly.  The contagious period for the flu begins about 1 day before symptoms start and can last as long as 5-7 days from when you first felt sick. You’re generally contagious with a cold 1-2 days before your symptoms start, and you could be contagious if your symptoms are present—in rare cases, up to 2 weeks.  Please check in with your doctor to get more clarity.

Other Details:

• Campers always must be 24 hours fever free without fever reducing medication in order to return to camp.
• Sometimes your kids might be feeling well, due to being a little better at that time of day, or if given medicine, and could really want to come to camp, but they would spread the cold or flu into the community.

FEES AND PAYMENT INFO:
1) How to Guarantee Space: register and pay in full or via a payment plan.

2) Late Pick-Up Billing Details: these kick in if you are not in line by the final pick up time.  Fees are $26/hour; $14/half hour.  Our office reviews check out times at the end of camp, and bills to card on file.  Contact us for any further clarification.

4) Waiving fees: On site staff do not have authority to waive any fees.  Contact our office if there is an extenuating circumstance you want us to consider.

5) E-check Chargeback Fee: For any chargebacks, accounts will incur a $15 fee and we will immediately charge the amount due and the fee to your credit card on file.  If there is no credit card on file, families will need to provide a payment by credit card within 24 hours to keep their registration.

6) Credit Card Failure and Payment Due: our office will get in touch with you to give us an updated card. If you know your card is compromised and no longer working, please contact the office to update your card on file.

7) Fees for Non-Payments: After two times of trying to garner payments, if we need to re-contact you for non-payment, a 20% or maximum $50 charge will apply each time balances are not paid. Cancellations by our office get triggered a month before camp, and if we have not received replies from you about payment issues.  See refund policy for more details about this situation.

STAFFING FOR LATE PICK-UPS:
We usually have a two staff minimum on site, but with late pick-ups, when at the end of a camp day, we may have one staff with your child until you or other caregiver arrives.

REQUIREMENT BEFORE REGISTERING TO DISCLOSE SPECIAL NEEDS OR BEHAVIORAL ISSUES THAT CAUSE NEED FOR ONE ON ONE ATTENTION & USUAL REQUIREMENT FOR AN AIDE:
Prior to registering, parents/guardians are responsible for notifying our office regarding any or all of these for their child: 1) if they have history of, or current behaviors or sensory processing issues, that are not yet diagnosed, but require additional one on one attention at home or in a group, including, but not limited to, assisting them to stay focused, or to treat others with kindness and care, or to stay calm,  2) if they have been asked to leave any program recently or in the past , 3) if they have an officially diagnosed special need, and/or 4) if they’ve had an aide during school. Your disclosures do not necessarily preclude your child’s participation, but our camp has staff:camper ratio that requires campers to be able to manage within a group easily. You must receive an okay from our office BEFORE registering if any of the above apply to your child and an aide could be required. It is important to read the break of dismissal from camp details in the next section, so you are aware of this before registering.

BREAK OR DISMISSAL FROM CAMP FOR BEHAVIOR AND NO REFUNDS ISSUED, SO CONSIDER BEFORE REGISTERING:
There are rare times when our Staff or Founding Director must either have a camper take a day off or dismiss them from the camp program due to behavior that demands significant 1:1 staff and youth leader attention. Behaviors which may result in 24-hour break or dismissal include running away from the group, disregarding staff and youth leader’s instructions and re-directions, inability or lack of desire to participate in majority of our programming, scary language, physically threatening movements or meanness towards other campers or physical harm to anyone at the camp, including, but not limited to: targeting other children and using scary or mean language, hitting, kicking, biting, throwing objects. If a serious issue involving physical harm has occurred, an immediate dismissal happens, whereas with other behaviors, we communicate with parents (or their pick up person, who we expect to relay messages to parents) and campers about behaviors that we are seeing and need to change, and give about three chances before requiring a break from camp, which could be for part of a day, or an entire day. Upon return from a day long break, if the behavior causing the break continues to happen, it is grounds for dismissal for remainder of camp. Our goal is wanting to create successful situations for all involved. We realize it is not easy to make plans at the last minute if a break or dismissal happens, so it’s important to consider before signing up your child. There will be no refund for unused days at camp.

FOOD PROGRAM:
Parents send in lunch, two snacks and a water bottle. Camp may serve occasional treats, like fruit popsicles, or have a cooking project.

CHECKING IN AND OUT, AUTHORIZED LIST OF PICK-UP PEOPLE FOR YOUR CHILD, and I.D. CHECK INFO: Our staff will check in and out your child based on your drop off and pick up times. These records are reviewed for any late pick-up billing. At pick-up time, staff will release kids to those people listed on your authorized list. Please make sure your list is updated in the Household Area on your online account by 2pm the Tuesday before camp. Emergency contacts should be updated at the same time. In the case of authorized pick-up additions after Tuesday, 2pm, parents will need to text or verbally tell on site staff.  The last minute updates will be entered by the office for the current camp, but the families household account will not be updated.  At pick up, our staff checks authorized list, and that your child recognizes person. We do not check i.d. unless you let our office know about a situation that would require this (contact office at least a week before camp).

PERMISSION FOR CHILDREN TO CHECK THEMSELVES IN AND OUT:
There is an optional form when you register where you can give your child permission to check themselves in and out. In this case, children are responsible for themselves before the check in time and after the check-out time. Usually this permission has been given to older campers only, but sometimes, when an older sibling can help support a younger one, also given to younger child. Last minute, if you did not fill out the online form in your child’s account by specific timing named in e-mail sent the week before camp, you would need to verbally communicate with onsite staff to let them know you give permission.  The same details apply when you give verbal okay, which means that children are responsible for themselves before the check in time and after the check-out time.

MEDICATIONS:
Our staff is unable to give regularly scheduled daily medications or herbs, so please administer those to your child before or after camp. Medicine, prescription or non-prescription, on an “as needed” basis must be added to your child’s online medical form, including dosage and in which circumstances to administer.  If you need to make any edits after submission of the medical form, e-mail our office to unlock the form. Bring medications in original packaging and give to the site director, who will store in on site first aid backpack for duration of your child’s time at camp.  Exception to this is any parent of an older child who can handle medications on their own who fills out signed consent form on first day of camp for medication to be stored in child’s own backpack, or has filled out in previous camp and not revoked permission.

EMERGENCY MEDICAL NEEDS:
Staff, in case of need for emergency medical intervention for a camper, will contact 911 for an ambulance, as well as child’s emergency contacts.  If ambulance leaves camp before parent arrives, one of our staff will ride with camper, and meet parents at the hospital.

SICKNESS, NON-EMERGENCY MEDICAL & DENTAL NEEDS: 
Your child may need to leave camp during the day if they are ill or injured. In emergencies, we will call 911 for an ambulance. If a child needs to go home sick, or go to their doctor or dentist’s office, our staff will not drive campers. Please make sure you and/or at least one emergency contact will be available each day of camp in case of sickness or any other need to get to camp quickly.  Dental occurrences may be chipped, broken, partially dislodged, or knocked out teeth.  Knocked out teeth with the highest chances of being saved are those seen by the dentist and returned to their socket within 1 hour of being knocked out.

LICE/NIT POLICY:
If we discover your child has nits or lice while they are at camp, staff will contact you to come pick up your child asap. Before they can come back to camp, they need to be nit free.  If you are not sure how to confirm that, please utilize a service that can send you with a letter.

FEVER FREE:
Your child must be fever free 24 hours without fever reducing medication before returning to camp.

STATEMENT OF UNDERSTANDING AND ACCEPTANCE OF THESE WHEN YOU ARE ENROLLED AT A CAMP PROGRAM:

• • I hereby certify that I have given full disclosure concerning all behavioral, medical, physical, and psychological conditions which may have relevance to my child while at camp. I understand that failure to provide full disclosure is grounds for immediate dismissal without refund.
  • I will pay in full for the services.
  • I understand that Monkey Business Camp will charge my credit card for any late pick-ups, based on details here in this policy agreement, and repeated in parent info packet.
  • I know all adults, including myself, involved in my child’s participation at camp will need to abide by the parent info packet sent before camp, and these policies.