Policies for All Programs

By registering, you agree to these policies via electronic signature.

Please review the section on Program Fit / Special Needs & Behavioral Policy—it’s important for understanding how our program works day to day.

Refunds, Transfers & How to Request

How to request: After reviewing the options for your dates, email office@monkeybusinesscamp.com and state your preference (refund or transfer/credit).

We incur significant non-recoverable costs well before camp (planning, staffing, rentals, etc.). For that reason, we cannot make exceptions for issues affecting your ability to attend (e.g., illness, travel, schedule changes, relocation, job loss, behavioral issues at camp).

Tip: Transfer fees are lower than refund deductions. Transfers can move to a specific future session or be saved as credit.

School Break Camps (Autumn, Winter, February, Spring) & Special Events

(“First camp start date” = the first day of the earliest session you originally enrolled in, even if you transfer later.)

Timeline before first camp start	Refunds	Transfers / Credits
90+ days	$30/session fee	No fee
60–89 days	Refund minus 35%	Transfer minus $30/session
30–59 days	Refund minus 50%	Transfer minus 35%
15–29 days	Refund minus 75%	Transfer minus 50%
0–14 days	No refunds	No transfers

Financial aid recipients: From 60 days up to 15 days prior → Refund minus 75%; Transfer/Credit minus 50% per session. No refunds after 14 days.
JC & Older CIT: Up to 60 days prior → Transfer/Credit minus 50% per session. No refunds after that.

Summer Camps

Timeline	Refunds	Transfers / Credits
Before Mar 1	$30/week fee	No fee
Mar 1–Mar 31	Refund minus 35%	Transfer minus $30/week
Apr 1–Apr 14	Refund minus 50%	Transfer minus 35%
Apr 16–41 days prior	Refund minus 75%	Transfer minus 50%
≤40 days prior	No refunds	No transfers

Financial aid recipients: From Mar 2 up to 41 days prior → Refund minus 75%; Transfer/Credit minus 50% per session. No refunds at ≤40 days.
JC & Older CIT: Up to 60 days prior → Transfer/Credit minus 50% per session. No refunds after that.

Other Important Details (Refunds/Transfers)

Applies to full sessions only (not partial days/weeks).
Advance-access deposits (when offered) are non-refundable and transfer-only.
Payment plan failures: If a card fails and we receive no reply after 3 contact attempts, we may cancel the enrollment; standard refund policy applies.
Low enrollment: If we cancel a program, you may transfer or receive a full refund.
Environmental/operational impacts: In a pandemic, natural disaster, poor air quality, rain, fire, or similar, we may relocate or provide virtual programming; no refunds or transfers. Air quality thresholds: AQI >100 stay indoors when possible; AQI >200 close or go online.
Refund method: To original payment method unless ≥180 days after your initial transaction—then by check (allow up to 8 weeks).

Force Majeure (Events Beyond Our Control)

If camp is canceled, modified, or postponed due to events beyond our reasonable control (e.g., government orders; severe weather/natural disasters; war/terrorism; civil unrest; strikes; epidemics/pandemics; contamination; illegality/impossibility; facility unavailability), you will receive a credit for all monies paid, redeemable through February 1, 2027. For interrupted programs, credits are prorated for the missed portion. Such changes do not constitute a service failure.

Program Fit / Special Needs & Behavioral Policy

We’re a mostly outdoor day camp centered on fun and respect. We welcome diverse learners and have supported many children with unique needs.

Program structure (to help you assess fit):

Staffing: ~1:9 staff-to-camper ratio; groups of ~25 people.
Flow: Mix of free-choice and group times (circle, meals, stories, walks). Group times typically last ~20 minutes and require listening, patience, and kindness.
Transitions: ~10 per day (e.g., activity to hand-washing to lunch).
Environment: 100% outdoors in summer, ~80% outdoors during school breaks.
Large group activities (e.g., games, carnivals, skits) happen at least daily with another group; all-camp once per session.

Some children thrive immediately; others do well after family–staff planning and adjustments. In some cases, our setting may not be the right fit without a personal aide.

Family responsibilities:

Provide full disclosure at registration (and update as needed) about challenges and supports that help your child.
If your child has school accommodations, please arrange comparable supports for camp.
If your child uses medication, maintain that plan; staff cannot dispense scheduled meds (see Medications).
If we determine needs exceed our ratios/scope, we may ask to shorten the day, take days off, or withdraw.

Consider consulting your child’s therapist/teacher/doctor before enrolling, and have a backup plan if our setting isn’t the best fit.

Behavior & dismissals: If your child cannot attend camp due to behavioral issues arising during camp, there is no option for refunds, as this will be last minute.

Communications

You will receive essential information by email; enrolled families are added to our list (unsubscribe any time).
Add office@monkeybusinesscamp.com to contacts/safe senders to prevent spam filtering.
During sessions, day-to-day logistics use the camp text thread (see Parent Info Packet).

Confirmation, Tax ID & Receipts

An automatic confirmation email arrives after registration. Verify session(s) and details.
If you don’t receive it, log in to confirm your enrollment and contact the office if needed.
Log in anytime to view charges/payments and print receipts for taxes/reimbursement (Account Summary lists business name, Tax ID, dates, hours, and payments).

Fees & Payments

Securing space: Register and pay in full or set up a payment plan.
Late pick-up fees: If not in line by final pick-up time, $14/half hour or $26/hour; billed to card on file after review. On-site staff cannot waive fees (contact office for extenuating circumstances).
eCheck chargebacks: $15 fee; we immediately charge the balance + fee to the card on file. If no card on file, provide one within 24 hours to keep the registration.
Card issues: If your card is compromised/expired, contact the office to update.
Non-payment fees: After two attempts to collect, repeated outreach may incur 20% (max $50) per instance. Cancellations for non-payment may be triggered ~1 month before camp; standard refund policy applies.

General Illness Prevention & Protocols

Policies may evolve.

Keep your child home until symptoms are significantly improving and fever-free/vomit-free for 24 hours without medication.
Consider masking (especially after respiratory illness or close contact).
Reduce exposures before/during camp to avoid missed days (no illness refunds).
Contagious periods (typical): Flu ~1 day before symptoms, lasts 5–7 days; Colds 1–2 days before, up to 2 weeks if symptoms persist; COVID-19 1–2 days before, often highest in the first few days after symptoms.

Medical/Dental Emergencies

For emergencies we call 911 and your emergency contacts. If an ambulance departs before you arrive, a staff member rides with your child and meets you at the hospital. Staff do not drive campers. Please ensure you or a nearby contact is reachable during camp.
Dental note: Knocked-out teeth have the best outcomes if replaced within 1 hour.

Medications

Staff cannot administer scheduled daily meds/herbs. Please give those before/after camp.
“As needed” meds must be listed on the medical form with dosage and conditions for use.
Bring meds in original packaging; give to the Site Director (stored in first-aid backpack).
Self-carry (older campers only) requires a signed consent form.

Lice/Nits

If lice/nits are discovered at camp, we will contact you for pick-up ASAP. Please complete eradication before your child returns.

Staffing for Late Pick-Ups

We typically maintain two staff on site; at the very end of the day, a single staff member may remain with your child until you arrive.

Food Program

Families send lunch, two snacks, and a water bottle. Camp may offer occasional treats or cooking projects (vegetarian/organic/kosher when possible).

Check-In/Out, Authorized Pick-Up & ID

Staff check children in/out based on your times (used to calculate late fees).
Only release to individuals on your Authorized Pick-Up list (update in your Household area 10 days before camp).
For changes after that, text the camp thread (we can update your account for future sessions).
IDs are checked only if you alert us to a situation requiring it.

Self Check-In/Out (Optional)

Default = No. You can grant permission during registration (or by texting the camp thread). With permission, children are responsible for themselves before check-in and after check-out and camp is not responsible for any issues arising during those times. Typically for older campers, sometimes for younger siblings with older sibling support.

Confidentiality & Copyright

Camp documents and website content are copyrighted. Please do not share or reuse without written permission from Monkey Business Camp.

Statement of Understanding (Accepted at Registration)

I have provided full disclosure of behavioral/medical/physical/psychological conditions relevant to my child’s participation; lack of disclosure may result in dismissal without refund.
I agree to pay in full for services.
I understand late pick-up fees will be charged to my card on file per the policy here and in the Parent Info Packet.
I agree that all adults involved with my child’s participation will follow the Parent Info Packet and these Policies.