Policies for All Programs

You will sign an electronic signature at the time of registration agreeing to abide by these policies.

The 2nd topic, info about our program and daily schedule in regards to Special Needs and Behavioral Policy, is an important one to review. 

REFUND/TRANSFER POLICY and HOW TO REQUEST:
Request a refund or transfer by emailing office@monkeybusinesscamp.com after reading over the available options on that date and specifying which you prefer.

Monkey Business Camp has significant non-recoverable costs far in advance of camp start dates, including but not limited to prep, planning, and rental payments.  Therefore, no exceptions to these policies may be made for events affecting customers’ ability to attend camp (including, but not limited to: illness, travel, change of plans, relocation, and job loss).

Note that transfer fees are lower than cancel fees.  With transfer option, families can use for specific upcoming camp or save credit for future camp that is not yet open.

School Break Camps Refund and Transfer Policy: (Autumn, Winter, February, Spring) or Special Events During the Year
For financial aid recipients & youth leader older CIT and JC, see info below table for slightly different policy, due to lower prices.

	90 days prior to first camp start date	60 days prior to first camp start date	30 days prior to first camp start date	15 days prior to first camp start date	14 days prior to first camp start date
Refunds	$30/session fee	Refund minus 35% of total price of session	Refund minus 50% of total price of session	Refund minus 75% of total price of session	No refunds
Transfers/ Credits	Transfer at no charge	Transfer minus $30/session fee	Transfer minus 35% of total price of session	Transfer minus 50% of total price of session	No transfers

-Financial aid recipient Refund and Transfer Policy: Refund minus 75%; transfer/credit minus 50% of total price per session, from 60 days prior to first camp start dates up through 15 days prior to first camp start date. No refunds after that time.
-JC and Older CIT Refund and Transfer Policy: Transfer or credit minus 50% of total price per session, up until 60 days prior to first camp start date.  N0 refunds after that time.

Summer Camps Refund and Transfer Policy
For financial aid recipients, see info below table for slightly different policy, due to lower prices.

	Prior to March 1	Prior to April 1	Prior to April 15	April 16 until 41 days prior to first camp start date	40 days prior to first camp start date
Refunds	$30/week fee	Refund minus 35% of total price of session	Refund minus 50% of total price of session	Refund minus 75% of total price of session	No refunds
Transfers/ Credits	Transfer at no charge	Transfer minus $30/week fee	Transfer minus 35% of total price of session	Transfer minus 50% of total price of session	No transfers

-Financial aid recipients, who already are on discounted pricing will receive refund minus 75%; transfer/credit minus 50% of total price per session from March 2 up through 41 days prior to first camp start date. No refunds after that time.
–JC and Older CIT Refund and Transfer Policy: Transfer or credit minus 50% of total price per session, up until 60 days prior to first camp start date.  N0 refunds after that time.

Other Important Details:
-“First camp start date” refers to the first day of the earliest session in which you originally enrolled, regardless of any subsequent transfers.
-Cancellations and transfers are for the full session of camp only, not partial days or weeks.
-Deposits made for advance registration access (when offered) are non-refundable and can only be transferred.
-If someone registers with a payment plan and the card on file fails, and the customer does not respond to 3 communication attempts, our office reserves the right to cancel an enrollment and the regular policy regarding refunds applies.
-If we need to cancel a program due to low enrollment, you will receive option to transfer to another program or get full refund.
-In the case of a pandemic, natural disaster, poor air quality, rain, fire, or other occurrence that affects ability to hold camp at the specific locations noted in communications, we will either work to find alternate locations or offer some virtual programming, depending on the circumstance, and not offer any refunds or transfers. Air Quality-when readings above 100, we will stay inside when possible; above 200, we will close or go online.
– All refunds will be made to the original form of payment UNLESS the refund takes place 180 or more days after initial enrollment transaction. In these cases, the refund will be processed by check which can take up to 8 weeks to receive.
–Cancellations/Modifications Required by External Events Beyond Monkey Business Camp’s Reasonable Control
Monkey Business Camp shall not be liable to any customer for Monkey Business Camp’s need to cancel, modify or postpone camp as a result of events that are beyond Monkey Business Camp’s reasonable control (a “Force Majeure Event”). Monkey Business Camp incurs significant non-recoverable costs, including but not limited to prep, planning, and location bookings.  Accordingly, if Monkey Business Camp cannot operate a camp as originally scheduled or it is interrupted due to any Force Majeure Event, customers will receive a credit for all monies paid, which must be redeemed for services by December 31, 2025. In the event of an interrupted camp program, the amount of the future camp credit will be prorated for the missed portions of the program. Cancellation, modification or postponement by Monkey Business Camp for causes described in this section shall not be a violation of its obligations to any customer and will not be deemed a “failure” to provide services.

Force Majeure Events include, but are not limited to, such “acts of God” or events as actual or threats of: (i) government orders, sanctions, actual or potential quarantines, or other restrictions affecting activities in or around a camp location; (ii) severe weather events or natural disasters such as but not limited to floods, hurricanes, earthquakes, tsunamis, tornadoes, fires, volcanic activity or landslides; war (whether declared or undeclared); (iii) terrorist activities; (iv) incidents of violence, riot, sabotage or civil commotion; (v) strikes or labor disputes or lockouts; (vi) epidemics or pandemics, or other public health issues or emergencies; (vi) chemical or radioactive contamination; (vii) any other reason that makes it actually or potentially impossible or illegal for Monkey Business Camp to offer camp services as originally contracted; or (viii) unavailability of camp facilities due to (vi)-(vii) above.

MORE INFO ABOUT OUR PROGRAM & SPECIAL NEEDS; BEHAVIORAL POLICY & PROCEDURES AROUND DISMISSALS:
Monkey Business Camp is a classic mostly outdoor day camp with a focus on Fun and Respect. We work hard to make a great environment for all our campers, youth leaders, and staff.  Over the past 25+ years we have welcomed many campers with special needs and been nourished by the presence of all kinds of people.  We’ve seen kids with anxiety get more comfortable, and those with impulse control learn to breathe and take a moment before acting. We have learned a lot about what works and what does not.

In some cases, campers with special needs have worked well within our program from the start. In other cases, staff have communicated with a child and their family, to come up with plans that help to make camp work better, and, after some adjustments, it has worked overall.    Sometimes the plans haven’t worked to make camp a good fit for a camper and, unless the option of the family hiring a personal aide to support the camper was possible, the camper could no longer attend camp.

It helps to understand more about our program to confirm if it seems like a good fit for your child. In terms of attention, we have 1 staff for every 9 campers.  Each group has about 25 people total. We sometimes combine groups for larger group activities like games, singing, carnivals, skits, etc, in terms of levels of stimulation, with all groups just once every session, and with one other group at least once a day.  Our camp day includes times when campers can make choices about their activities, including things like drawing, building, exploring nature, playing a field or board game, climbing, and making art.  Camp also includes group activities like circle, meals, walks, and listening to stories, when it is necessary to be a part, a camper cannot just choose to do something else at that time. These times with less choice, usually about 20 minutes long, require some focus, patience, and kindness towards others in the group. We also have about ten transitions each day, including shifting from free choice to more focused activities and vice versa, for washing hands, to lunch, etc. Campers need to move mostly easily with this flow. Camp is 100% of the time outside in summer, and 80% during school breaks.

Sometimes a child may need a program other than ours, with either more structure or less structure, smaller groups, more indoor time, specific activities, or more staff to be comfortable, and to be considerate or safe toward others.

At time of registration or as soon as you are aware, or if there are updates, we require full disclosure of any challenges and helpful tools for supporting your child. If your child has accommodations in school, we ask you to provide the same for your child at camp. If your child is on medication, they will also need to be so at camp, although staff cannot dispense regular medications, so families work out schedules outside of camp hours.

If it turns out that you thought camp would work and you signed up, but your child has needs we cannot meet at camp within our ratios and is requiring more attention to keep camp safe for everyone, we will discuss changes with you to make it work better.  You may be asked to shorten the length of the camp day, take some days off from camp, or not come to camp.

It can be hard to adjust your schedule if our camp doesn’t work well for your child, so please think things through ahead of time, conferring with a therapist, teacher, your child’s doctor, or other trusted professional.  If you confirm you think our camp will be a good fit, consider having a back-up plan to help support your child and family in the case it does not.

CONFIDENTIALITY: Unless given permission from the Monkey Business Camp office, sharing or use of camp documents, or information posted on camp website is not allowed, it is copyrighted information. Monkey Business Camp does not want intellectual property shared without thought and care.

COMMUNICATIONS:E-mail is one means that we communicate with you. Once enrolled, you are added to our mailing list, which you can unsubscribe to at any point, by following the link in the e-mail.  We never share your e-mail.  Please check your provider’s spam protection to ensure that office@monkeybusinesscamp.com is a safe address.  For gmail accounts (and other providers), adding our e-mail address in “contacts” will do the trick.

CONFIRMATION PROCESS, TAX I.D INFO & RECEIPTS:
You will receive an automatic confirmation e-mail upon completion of your registration. Please make sure your confirmation matches with your records and that you have signed up for the correct camp(s), as we cannot refund for errors in planning. If you do not receive a confirmation, please log into your account to review details and ensure that your registration is complete.  Please contact our office if you need help. You can log in to your account at any time to view enrollment dates, charges, and payments and print receipts for taxes or reimbursement. Go to “account summary” which lists name of our business, tax i.d info, camp dates, hours, and payments.

FEES AND PAYMENT INFO:
1) How to Guarantee Space: register and pay in full or via a payment plan.

2) Late Pick-Up Billing Details: these kick in if you are not in line by the final pick up time.  Fees are $26/hour; $14/half hour.  Our office reviews check out times at the end of camp, and bills to card on file.  Contact us for any further clarification. Waiving fees: On site staff do not have authority to waive any fees.  Contact our office for extenuating circumstance you want us to consider.

3) E-check Chargeback Fee: For any chargebacks, accounts will incur a $15 fee and we will immediately charge the amount due and the fee to your credit card on file.  If there is no credit card on file, families will need to provide a payment by credit card within 24 hours to keep their registration.

4) Credit Card Failure and Payment Due: our office will get in touch with you to give us an updated card. If you know your card is compromised and no longer working, please contact the office to update your card on file.

5) Fees for Non-Payments: After two times of trying to garner payments, if we need to re-contact you for non-payment, a 20% or maximum $50 charge will apply each time balances are not paid. Cancellations by our office get triggered a month before camp, and if we have not received replies from you about payment issues.  See refund policy for more details about this situation.

GENERAL ILLNESS PREVENTION: This info is fluid, and could shift, as we have seen over the past years.
The Monkey Business Camp staff team works to ensure a healthy environment for kids to explore and play. Regular handwashing before meals and after toileting, assessment of kids who complain or show signs of illness are two primary ways they do so.  Parents or other caregivers also play a large part. To help reduce contagion at camp, if your child is not feeling well, please:

1. Test for Covid-text the thread with results, so that we are aware of any outbreaks at camp. Please note, we hand out free tests on 1^st day of camp or when needed.
2. Keep home-until your child’s symptoms significantly improving and fever-free for at least 24 hours, without needing medication (so no fever reducing medications for those 24 hours).
3. Mask wearing-if Covid positive, wear one inside through Day 5 since symptom onset, or until test negative. For any other respiratory illnesses (cold and flu), we recommend the similar.
4. If your child has been a close contact of someone who has tested positive for Covid or another illness (spent 15 min over 24 hr period inside in the two days before person develops respiratory illness), we recommend they mask inside for a few days, in case they are incubating and potentially contagious.

General Info: The contagious period for the flu begins about 1 day before symptoms start and can last as long as 5-7 days from when first felt sick; for colds 1-2 days before your symptoms start, and can last if symptoms present—in rare cases, up to 2 weeks; for Covid 1-2 days before and up to 8-10 days, but mostly in few days after symptoms.  Please check in with your doctor to get more clarity in your instance and what they recommend.

OTHER RECOMMENDATIONS: Limit exposures when possible, in the days leading up to camp and during camp, so that kids are less likely to miss time, as we do not offer refunds for illness. Consider wearing masks while traveling or in public places with a lot of people.

NON-EMERGENCY & EMERGENCY MEDICAL or DENTAL NEEDS:
Staff, in case of need for emergency medical intervention for a camper, will contact 911 for an ambulance, as well as child’s emergency contacts.  If ambulance leaves camp before parent arrives, one of our staff will ride with camper, and meet parents at the hospital.  Staff never drive campers. Please make sure you and/or at least one emergency contact will be available each day of camp in case of sickness or any other need to get to camp quickly.  Dental occurrences may be chipped, broken, partially dislodged, or knocked out teeth.  Knocked out teeth with the highest chances of being saved are those seen by the dentist and returned to their socket within 1 hour of being knocked out.

MEDICATIONS:
Our staff is unable to give regularly scheduled daily medications or herbs, so please administer those to your child before or after camp. Medicine, prescription or non-prescription, on an “as needed” basis must be added to your child’s online medical form, including dosage and in which circumstances to administer.  If you need to make any edits after submission of the medical form, e-mail our office to unlock the form. Bring medications in original packaging and give to the site director, who will store in on site first aid backpack for duration of your child’s time at camp.  Exception to this is any parent of an older child who can handle medications on their own who fills out signed consent form during registration for current or previous camp.

LICE/NIT POLICY:
If we discover your child has nits or lice while they are at camp, staff will contact you to come pick up your child asap, and then to do lice eradication protocols by yourself or with a service before returning to camp.

STAFFING FOR LATE PICK-UPS:
We usually have a two staff minimum on site, but with late pick-ups, when at the end of a camp day, we may have one staff with your child until you or other caregiver arrives.

FOOD PROGRAM:
Parents send in lunch, two snacks and a water bottle. Camp may serve occasional treats, like fruit popsicles, or have a cooking project.

CHECKING IN AND OUT, AUTHORIZED LIST OF PICK-UP PEOPLE FOR YOUR CHILD, and I.D. CHECK INFO: Our staff will check in and out your child based on your drop off and pick up times. These records are reviewed for any late pick-up billing. At pick-up time, staff will release kids to those people listed on your authorized list. Please make sure your list is updated in the Household Area on your online account 10 days before camp. Emergency contacts should be updated at the same time. In the case of authorized pick-up additions after this time, text the camp text thread and name if want the office to update on household form for future sessions. At pick up, our staff checks authorized list, and that your child recognizes person. We do not check i.d. unless you let our office know about a situation that would require this (contact office at least a week before camp).

PERMISSION FOR CHILDREN TO CHECK THEMSELVES IN AND OUT:
There is an optional form when you register where you can give your child permission to check themselves in and out. The default is for them NOT to have permission. In the case you do fill out the form to give permission, children are responsible for themselves before the check in time and after the check-out time. Usually this permission has been given to older campers only, but sometimes, when an older sibling can help support a younger one, also given to younger child. Last minute, if you did not fill out the online form in your child’s account, text the camp thread to let them know you give permission.  The same details apply when you give text okay, which means that children are responsible for themselves before the check in time and after the check-out time.

STATEMENT OF UNDERSTANDING AND ACCEPTANCE OF THESE WHEN YOU ARE ENROLLED AT A CAMP PROGRAM:

• • I hereby certify that I have given full disclosure concerning all behavioral, medical, physical, and psychological conditions which may have relevance to my child while at camp. I understand that failure to provide full disclosure is grounds for immediate dismissal without refund.
  • I will pay in full for the services.
  • I understand that Monkey Business Camp will charge my card on file for any late pick-ups, based on details here in this policy agreement, and repeated in parent info packet.
  • I know all adults, including myself, involved in my child’s participation at camp will need to abide by the parent info packet sent before camp, and these policies.